GDPR Policy

This GDPR Policy explains how DW Plumbing & Heating handles personal data in line with UK data protection requirements.

Data Controller

DW Plumbing & Heating is responsible for the personal data collected through this website, enquiries, phone calls, emails, and customer communications.

Personal Data We May Process

We may process personal data including names, phone numbers, email addresses, property addresses, enquiry details, and service records.

Lawful Basis for Processing

We process personal data where it is necessary to:

Respond to enquiries
Provide requested services
Prepare quotes
Manage bookings and customer communication
Comply with legal or accounting obligations
Maintain legitimate business records

How We Protect Your Data

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Data Retention

Personal data is only kept for as long as needed for the purpose it was collected, including service, legal, tax, insurance, or business record requirements.

Your GDPR Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where applicable
Object to certain types of processing
Request restriction of processing
Request a copy of your data

Contact Us About Your Data

DW Plumbing & Heating
Contact: Dylan Wellard
Phone: +44 7925 025476
Email: info@dwplumbingheating.co.uk